Exchange Policy

Thank you for shopping at Atara. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Exchanges

We accept exchange requests within 7 days of the item being delivered. To be eligible for an exchange, please note the following:

• Your item must be in its original condition: unworn, unwashed, unaltered, and with all tags intact.
• If the item is not returned in a fully resalable condition, it may not be eligible for an exchange.
• Depending on availability, you can exchange the item for a different size or an alternative product.
• We do not offer cash refunds for exchanges.
• Customers are required to bear the delivery charges for all exchange shipments.

Faulty Products

In the unlikely event that your item arrives damaged or faulty, you are entitled to a one-to-one replacement or a full refund. The issue must be reported to us within 3 days of receiving the item. Once the item is returned, it will undergo a thorough inspection to verify the fault before a resolution is offered. If the fault is approved, the new item will be shipped to you at no additional cost.

How to Request an Exchange

If you’d like to exchange an item purchased through our website, please contact us via one of the following methods:

• WhatsApp: 0704243365
• Direct Message: Instagram or Facebook

Once your request is reviewed, you will be given instructions on how to send the package, along with the return address. Please make sure to include the following details on your package:

• Your Name
• Contact Number
• Order Number

Upon receiving your package, we will conduct a quality inspection. If the items meet our exchange criteria, we will proceed with the exchange.